Privacy Policy for Dorado Vacations
1. Introduction
Welcome to Dorado Vacations. This Privacy Policy outlines our commitment to protecting the privacy of our valued travel agent partners ("you," "your"). It explains how we collect, use, disclose, and safeguard your professional information when you use our website and services (collectively, the "Platform").
Our Platform is a business-to-business (B2B) service intended for use by professional travel advisors. By registering for an account or using our Platform, you consent to the data practices described in this policy.
2. Information We Collect
We collect information necessary to provide our services and manage our professional relationship with you.
a) Professional Information You Provide:
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Registration Data: When you register for a Travel Agent Portal account, we collect your full name, agency name, business email address, phone number, and professional credentials (such as an IATA or CLIA number).
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Communication Data: We collect information when you contact us for support, submit an inquiry, or communicate with our team.
b) Client Booking Information:
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When you submit a booking inquiry or reservation on behalf of your clients, we collect the necessary information to fulfill that booking, including your client's name, the number of guests, and the requested dates.
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Our Commitment: We use this client information solely for the purpose of facilitating and managing the specific booking you have requested. We treat this information with the utmost confidentiality and consider you, the travel agent, as the primary data controller for your clients' information.
c) Automatically Collected Technical Information:
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Like most professional platforms, we automatically collect certain technical data when you interact with our site, such as your IP address, browser type, operating system, and usage data (e.g., pages visited, time spent on site). This information is collected via cookies and similar technologies to help us improve our Platform's functionality.
3. How We Use Your Information
Our use of your information is strictly limited to professional and operational purposes.
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To Provide and Manage Services: To create and maintain your Travel Agent Portal account, process your booking inquiries, and provide you with access to exclusive tools like our unbranded marketing assets.
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To Fulfill Bookings: To communicate with villa owners and on-site staff to ensure your client's reservation and stay are seamless.
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To Communicate With You: To send you booking confirmations, important updates about our services, and information about new properties or exclusive partner promotions. You may opt out of promotional communications at any time.
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To Process Commissions: To track bookings and facilitate the accurate and timely payment of your commissions.
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To Improve Our Platform: To analyze usage data to understand how our partners use the Platform, allowing us to enhance the user experience and develop new tools.
4. Information Sharing and Disclosure
We do not sell your professional data or your clients' information. We only share information in the following, limited circumstances:
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Villa Owners & Property Managers: We share necessary booking details (client name, dates, number of guests) with the relevant property owner or manager to confirm and manage the reservation.
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Third-Party Service Providers: We may share information with trusted third parties who perform services on our behalf, such as payment processors for commission payments or email service providers for our partner newsletter. These providers are contractually obligated to protect your data and use it only for the services requested.
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Legal Compliance: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users.
5. Data Security
We retain your professional account information for as long as you remain a registered partner with us. Booking-related data is retained for the period necessary to fulfill our service obligations, process commissions, and comply with financial and legal requirements.
6. Data Retention
We retain your professional account information for as long as you remain a registered partner with us. Booking-related data is retained for the period necessary to fulfill our service obligations, process commissions, and comply with financial and legal requirements.
7. Your Rights
As our valued partner, you have rights regarding your professional information. You may request to access, review, correct, or delete the personal data associated with your Travel Agent Portal account by contacting us directly.
8. Cookies and Tracking Technologies
We use cookies, which are small text files stored on your device, to operate and personalize the Platform. Cookies help us remember your login details, understand site traffic, and improve your user experience. You can control the use of cookies at the individual browser level.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us at:
Dorado Vacations
info@doradovacations.com
Tel. +1-508 740 4690
322 North Coast Village, Vega Alta, 00692, Puerto Rico